• Background Image

    Privacy Policy

Our Privacy Policy is written to explain how we process any personal or private information as part of your use of our website, in accordance with the Data Protection Act 1998.

Who We Are

We are Aillum. We provide a range of web related services including (but not limited to) management, consultancy and training. We were registered in Scotland (No. No. SC373066) in 2010.

Should you have any questions or issues with this Privacy Policy, you can get in touch with us by the following means:

Post: 5th Floor Mezz, Mile End Mill, 12 Seedhill Road, Paisley, PA1 1JS
Email: Contactus@aillum.com
Phone: 0141 560 2329

What information do we collect about you?

We collect information from you only when required. In most cases, this is to allow us to follow up and process work / consultancy requests, arrange meetings & training, follow up on communications and respond to feedback when provided. We do at times also collect information for purpose of marketing.

The information we collect directly through this site, and how we collect it, includes:

  • Via our Website Contact Form: Name, Email, Telephone and further details provided by you.
  • Via Newsletter Signups: Name and Email address.
  • Via Telephone or Email: Name, email, phone and relevant details to allow us to follow up on your enquiry.
  • Via Google Analytics tracking: Including pages viewed, device types used, locations, traffic sources and more.

We do not collect any information unnessecarily. We do not share your information with any 3rd party organisations or companies. We do however use external tools for the purpose of managing our relationship with you, including invoicing and task management, where some of your collected information will used for our own specific purposes.

How do we use information collected?

Information we collect may be used in various ways within our own systems and processes. Exactly how your data will be used will depend on why it was collected, but current uses include:

  • To allow us to follow up on communications with you, whether it be to discuss proposed work, follow up on earlier conversations, arrange meetings etc.
  • To allow us to populate our Task Manager system, allowing efficient delivery of your project.
  • To allow us to place you within our billing cycles and send out invoices to the correct people, at the correct addresses.
  • To understand how our website is used, allowing us to ensure a better experience for all.
  • To distribute marketing materials, where consent has been given, promoting training, webinars, offers, advice and more.

Marketing and Digital Communication

As part of our service we’d like to contact you from time to time to keep you informed about topics you may be interested in. This may include:

  • Updates on existing and / or new products and services offered by us.
  • Updates on online services, tools, techniques and opinion which we feel you may be interested in.
  • Information on offers, sales and promotions we may run at any given time.
  • Information on upcoming training sessions and webinars.

In such cases, information will be delivered by digital means, in particular over email, only where consent has been given by you.

We will ask for your consent at time of data collection, and will provide Unsubscribe options on all marketing / digital communication type emails we send to you.

Accessing Your Information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please contact us by any of the means provided at the top of this privacy statement.

Please note, in accordance with the Data Protection Act 1998, we are permitted to charge a small fee of £10 to cover our own costs of responding to such a request. We will also require proof of identity.

Cookies

Our website uses cookies for the purpose of tracking user behaviours, A/B testing and enhancing your experience. We do not use Cookies to collect information for marketing purposes.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. You can control cookies via your browser, allowing you to delete, block, clear and more. However, some functions of our website may not work correctly if you choose to block or remove.

For further information, please visit https://ico.org.uk/for-the-public/online/cookies/

Links to other Websites

Our website may include links to other 3rd party websites, particularly from within the blog section of our website. We will only add links where we believe the 3rd party site to be of interest or added value to our site users.

We will check all links at time of posting, but with no control over 3rd party sites, we take no responsibility for the correctness, how they develop content or how they process personal information.

This Privacy Policy applies only to our own www.aillum.com website. When browsing other websites, you should refer to their own privacy policies.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and will update this page when changes are required and implemented.

This Privacy Policy was last updated on 20th May 2018.